Contact TopView Sightseeing Customer Service

I have been on the whale watching cruise twice, and on the city lights dinner cruise three times. The first time was an absolutely horrible experience, and I received a credit for our group of five.

Since then, I have been trying to use up the credit. You would think they would issue me a coupon with the amount of credit balance that I have so I could book the trips myself through their website, but no, they have to make it complicated. In order to use my credit, I have to go through their Zendesk, who only responds to emails at midnight and is not very efficient. I went to the website, found the cruise I wanted, which was on a discount of 41%, and I wanted to book it for three people and use my credit.

Five days later, and we're supposed to go on the boat tonight, and I still don't have a confirmation back from them. When they did get back to me, they were trying to charge me more money than it says on the website, and even though I sent them multiple screenshots of the price on the website, they are still charging me a higher price before I can use my credit. I actually finally got someone on the phone today, and they were not helpful, nor were they pleasant at all. They never said 'Thank you' or 'Good morning' or anything kind or nice.

He listened to my problem and then simply said, 'I'll have a manager look at it,' and that was the end of the conversation. That was four hours ago, and I'm still waiting for somebody to tell me whether or not I have a booking for tonight's boat ride. We're trying to plan our day, but we need to know if we're going on that boat so we can cut our activities short in time to make the boat ride. The cruises are nice, the food is mediocre, but the photo ops are spectacular.

Of course, you could get the same photo ops by riding the Staten Island Ferry and save a whole lot of money. But we wanted the whole dinner experience with the DJ and everything, and I've done it before and enjoyed it all except for one time when it was a disaster. The problem is if you have any issues where you need to contact customer service, you are at their mercy, and it is not easy to contact them and they are not very friendly or efficient. Customer service is the absolute easiest thing to do in the world.

All you have to do is be kind, pleasant, and empathetic. They fail on all these counts. If I could give them a minus five for customer service, I would. Also, beware because when you book, the prices you will see what your price is and then on the final page you will often see additional fees for gas and docking.

When you operate a boat for tourism, gas and docking are operational costs and I should not have to pay additional fees for those things. I don't pay additional fees for your staff, do I? Or for toilet paper in the bathroom, do I? That's just taking advantage.

You really have to beware. They have a good concept and if they did some work on their customer service, they could really improve the product they are providing.

BEWARE
Topviewnyc Sightseeing quoted us $48 total per person that included 3 days of touring. The Topviewnyc Sightseeing agent did not give us a receipt because he claimed the credit card machine was not working properly.

When the the tickets printed Topviewnyc Sightseeing agent balled them up and insisted we pull up the app. Topviewnyc Sightseeing charged our credit card $414 for 3 people. We also had to get off the bus and walk because the road was closed and they could not figure out a detour. I called Topviewnyc telephone number 212 664 **** the Topviewnyc Sightseeing agent advised there was nothing she could do, but for me to send them an email.

I sent an email to Topviewnyc Sightseeing. This is Topviewnyc Sightseeing response:
Thank you for contacting TopView Sightseeing.
We deeply apologize the agent didn't disclose the fees to you. The tickets were sold to you each for $119.

For a total of $357.00.
Fees
Ticket & Handling = $27
Fuel = $12
Service = $18
Regarding a refund for the fees, we will not be able to accomodate due them be non-negotiable and mandated. At this time I will be reporting the agent for disciplinary action.
Sincerely,
Tyrone St Patrick
Senior Customer Service Representative